*In accordance with global standards, skincare, makeup and cosmetics cannot be refunded or exchanged unless they are damaged, defective or incorrectly supplied. The site will be notified of this immediately upon receipt of the order. Only the value of the defective product will be refunded. *The customer sends returns to the main address in Hong Kong and the products must be in their original packaging. *The amount will be refunded within 7 days of the arrival of the returned order.